Improve Your Communication Skills Without a 2X4

Charley is busy writing copy for her new website sales page. Fred rushes over to her, launching straight away right into a monologue about something. Shaken from her focus on her activity, Charley is suddenly cast adrift, wanting to figure out the situation of Fred’s interaction. She is missed the first sentence or two, has lost the train of her creative thought, and is now trying to orient himself to Fred.Fred, who has been thinking about his topic for awhile, knows why he’s stifling Charley. However, he doesn’t realize he’s acting like what he’s to say is more important than what she’s doing. Since he’s been thinking about it, he seems to become though Charley has been pursuing his train of thought as well and doesn’t need an introduction to it for her. Consequently, he does not give Charley the big picture so she can respond appropriately.Charley asks Fred to repeat what he’s already said. She tries to get clarification. Fred stops but sounds irritated and discouraged that she “obviously has not been listening.”What must Charley have done?1. Make Fred understand beforehand, if at all possible, that she is not to be disturbed unless it is an urgent situation demanding her immediate attention.2. Tell Fred that she wants to hear what he has to say however, not while she is developing copy.3. Tell him nonverbally (with a “stop” )if he forgets.4. Maintain impatience out of her voice or actions if he does not follow hand gestures or light shushing, and say,”Later, please.”5. Thank him afterward for acceding to her wishes, strengthening his good behavior.6. Inquire as to what he desired to share.7. Provide Fred her complete attention when she listens.But hearing and conversation are not an one-way street. Sam has to know about and sensitive from what listening and communication need. Just what exactly must Fred did instead?1. Evaluate if Charley were offered to listen to him before launching in to what he’d to say.2. Be sensitive to her being reluctant to stop what she was doing at that moment.3. Determine if it’s important enough to stop her work on that moment.4. Make sure he has her attention before speaking and not only think he has.5. Contact her by name and ask if he is able to tell her something about XYZ.6. Tell her what he really wants to talk about and why he feels it’s essential before launching into his monologue.7. Watch for eye connection with her before talking about his subject.8. Examine her knowledge by asking for feedback, ideas, or suggestions about it.Listening and communication for both Fred and Charley (the sender and receiver of any communication) involve their paying Attention, Attentive, Considerate, Empathic, Cooperative, Respectful, and Responsive.

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